ST Math+Music Product Support Participating schools have an assigned Client Support Specialist who can be contacted directly. For immediate on-line help, try our FAQ list below. To contact general support, or to find your school’s Client Support Specialist, contact: support@mindresearch.net 888.751.5443 x238 Monday thru Friday, 8:00 AM – 6:00 PM PST

FAQ:(Click the question to view the answer)

Do I need to Activate Password Training before every ST Math computer class?

What if a student(s) forgets his or her unique 13-character password?

How do I train/retrain students on their password?

What do I do if a new student joins my class?

Should students be playing the same game? Or should they progress at their own pace?

What does it mean when a student is in a game with all the levels green
(passed), but he/she doesn’t get moved on to the next game?

After a student has used the X button to exit ST Math, instead of seeing a green
‘data bubble’ ascend, JiJi simply vaporizes into a stream of ascending numbers.
Has the student’s data been sent?

What is the teacher’s role/job in the ST Math Program?

How do I monitor progress for my class?

How do I read my class progress report?

What if one of my students doesn’t understand a game?

How do I move a student on to the next game?